Alright, I wasn’t sure if I wanted to post this or not… but I just can’t… get past it.
I can’t remember the first bit, but this regular customer came into esso the other night, pretty drunk, and made a point of letting me know he was ‘pretty drunk.’
Apparently that means, “I’m going to be…
That’s straight up sexual harassment and a possible rape threat at the same time. I’d be scared for you. Shit like that just ain’t cool to say. Ever. Let alone in public to someone in Customer Service.
Needless to say I was extremely uncomfortable, but I don’t know what to do in a situation like that… Like, was I suppose to lose my shit? Make a scene? I feel like I shouldn’t have let him get away with saying that, but I’m so passive. 🙁
I work in Customer Service, for a very large grocery conglomerate, we have very clear guidelines for remarks like this, both from co-workers and from customers. The Employee being harassed has the final say. I don’t know what Esso’s policy is or your locale’s, but at the very least, you should document the situation with your supervisor. Especially if it’s a repeat customer and/or someone you actually know. That makes it easier for them to do it again.